Return & Refund Policy

Return Policy

At Frame Portrait, every canvas we print is made-to-order and carefully crafted just for you. Since each artwork is personalized with your photos, dimensions, and design preferences, please read our return policy carefully before placing your order.

 

Non-Returnable / Non-Refundable Items:

We do not accept returns, refunds, or exchanges on the following:

Custom photo prints on canvas

Personalized artwork with names, quotes, dates, or custom text

Canvas orders in custom sizes, colors, or layouts

Gifts or décor made specifically for a person, home, or event

Why? These items are uniquely made for you and cannot be restocked or resold. As a small business focused on custom art, we appreciate your understanding.

 

Damaged or Incorrect Orders:

If your order arrives:

Damaged in transit

With a printing defect

In the wrong size or design (different from what you ordered)

Please contact us within 48 hours of delivery with clear photos of the issue. We’ll quickly offer a solution — whether it’s a replacement, partial refund, or another fair resolution.

 

Before You Order:

Make sure your photo is high-quality (sharp, well-lit, not pixelated)

Double-check the canvas size, orientation (horizontal/vertical), and layout

Not sure? Send us a message — we’re happy to help before printing

 

Questions?

Email us at infoframe.ca@gmail.com — we’re always here to assist.